10th Anniversary Customer Contact 2014, West
Agenda Speaker Who's Attending Networking Highlights Contact Us
Experience Frost & Sullivan's 10th Anniversary Customer Contact Executive MindXchange. Meet and collaborate with the brightest minds in the industry. Engage in sharing great insights, ideas, and best practices with a uniquely interactive event format. Go beyond proven strategy and build a post-event plan to drive results.


Powerhouse Keynotes:

Opening Keynote
Getting Personal With Your Customer: The Power of Authenticity

Mike Robbins
Author and Keynote Speaker

Tuesday Keynote
The Customer Experience Battleground: Why Some Organizations Will Genuinely Become Customer Centric & Others Won't

Michel Falcon
Falcon Consulting

What Big Data is Truly of Value to the Customer Experience and the Contact Center?

Terry Bradwell
Executive Vice President & Chief Information Officer

Select from the following tracks to build your custom program:

Executing on Your Customer Experience Strategy
Personalizing Your Customer Engagements
Achieving Channel Excellence
Boosting Effectiveness in the
Contact Center
Empowering Your Agents
On the Cutting Edge

Unique & Engaging Networking including:

Networking Golf Scramble
Vino Voyage Networking Excursion
Exclusive! Participant Meet ‘n Greet
“Tasty Travels” Networking Reception
Food For Thought - Networking Roundtables Hosted by Industry Leaders
10th Anniversary Customer Contact Wild West Olympics
Plus a Whole Lot More

Experience customer service excellence from a new perspective.

Participate in a tour of Petco Park, where the San Diego Padres will share how they stay connected with their community of fans all year long.

What can I learn from a ballpark, Isn't this a bit out there in left field? Exactly. You will surely benefit from this non-traditional customer service tour.



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Vice Presidents, Directors, and Managers involved with:
Customer Analytics
Customer Contact
Customer Loyalty
Customer Support Operations
Quality Assurance
Sales & Marketing

Event Participant Profile:
Take a sneak peak at the "can't miss" event of 2014:

Apollo Group
Arizona Public Service
Bloom Health
Carestream Dental
Dow Chemical
General Dynamics
Mutual of Omaha
Nationwide Insurance
Quest Diagnostics
events.us@frost.comQuarterly eBulletinRegister
Register nowevents.us@frost.com • tel: 1.877.go frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/ccw
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