10th Anniversary Customer Contact East, 2014
  If you only attend one event per year, be sure it's the 10th Anniversary Customer Contact 2014, East: A Frost & Sullivan
Executive MindXchange.
  "A world-class experience that focuses on key areas of call center management through interactive sessions, fantastic keynote speakers and fun."
     -Director, Direct Sales & Service Center, Assurant Employee Benefits
 
     

 Powerhouse Keynotes

Shep Hyken
NY Times best-selling author and Chief Amazement Officer
Shepard Presentations


Tammy McLeod
Vice President and
Chief Customer Officer

Arizona Public Service
Banafsheh Ghassemi
Vice President Marketing, CRM, Customer Experience and Marketing Excellence
American Red Cross

 Customize Your Program

Customer Insight and Experience
Agent Development
Actionable Analytics
Added Value for the Enterprise
Channel Advancements
Self Care

 Unique and Engaging
 Our World Famous Beach Party



 A Different Perspective

Join a Customer Experience Tour of JetBlue Park at Fenway South, where representatives from the World Champion Boston Red Sox Customer Service Department will discuss best practices for keeping 11,000 fans happy.

       

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Vice Presidents, Directors and Senior Management responsible for:
Call/Contact Centers
Customer Analytics
Customer Contact
Customer Satisfaction
Operations
Customer Strategy
Operations
Quality Assurance
Sales & Marketing
 
Meet some of our current
event participants:


Assurant Solutions
Asurion
Cigna Healthcare
Convey Health Solutions
Express-Scripts
Kennametal
Nationwide
New Balance, Inc
Progressive Insurance
Quest Diagnostics
Ralph Lauren
Windstream
 
Take a sneak peak at the "can't miss" event of 2014:



 
 
 
events.us@frost.comQuarterly eBulletinRegister
Register nowevents.us@frost.com • tel: 1.877.go frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/ccs
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