10th Anniversary Customer Contact 2014, West
Agenda Speaker Who's Attending Networking Highlights Contact Us
Experience Frost & Sullivan's 10th Anniversary Customer Contact Executive MindXchange. Meet and collaborate with the brightest minds in the industry. Engage in sharing great insights, ideas, and best practices with a uniquely interactive event format. Go beyond proven strategy and build a post-event plan to drive results.


Powerhouse Keynotes:

Opening Keynote
Getting Personal With Your Customer: The Power of Authenticity

Mike Robbins
Author and Keynote Speaker

Tuesday Keynote
The Customer Experience Battleground: Why Some Organizations Will Genuinely Become Customer Centric & Others Won't

Michel Falcon
Falcon Consulting

What Big Data is Truly of Value to the Customer Experience and the Contact Center?

Curtis Generous
Chief Technology Officer

Select from the following tracks to build your custom program:

Executing on Your Customer Experience Strategy
Personalizing Your Customer Engagements
Achieving Channel Excellence
Boosting Effectiveness in the
Contact Center
Empowering Your Agents
On the Cutting Edge

Unique & Engaging Networking including:

Networking Golf Scramble
Vino Voyage Networking Excursion
Exclusive! Participant Meet ‘n Greet
“Tasty Travels” Networking Reception
Food For Thought - Networking Roundtables Hosted by Industry Leaders
10th Anniversary Customer Contact Wild West Olympics
Plus a Whole Lot More

Experience customer service excellence from a new perspective.

Participate in a tour of Petco Park, where the San Diego Padres will share how they stay connected with their community of fans all year long.

What can I learn from a ballpark, Isn't this a bit out there in left field? Exactly. You will surely benefit from this non-traditional customer service tour.



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Vice Presidents, Directors, and Managers involved with:
Customer Analytics
Customer Contact
Customer Loyalty
Customer Support Operations
Quality Assurance
Sales & Marketing

Event Participant Profile:
Take a sneak peak at the "can't miss" event of 2014:

Apollo Group
Arizona Public Service
Bloom Health
Carestream Dental
Dow Chemical
General Dynamics
Mutual of Omaha
Nationwide Insurance
Quest Diagnostics
events.us@frost.comQuarterly eBulletinRegister
Register nowevents.us@frost.com • tel: 1.877.go frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/ccw
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